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Phuc Thinh Export Import Investment Corporation (PTEXIM CORP) provides nationwide delivery services in Vietnam and supports international transportation.

1. Delivery Methods

  • For retail/domestic orders: Delivery via reputable domestic shipping partners (Viettel Post, VNPost, Giao Hang Tiet Kiem, etc.).

  • For wholesale/export orders (B2B): Delivery via trucks, containers, or specialized logistics partners (by road, sea, or air) as detailed in the commercial contract.

2. Estimated Delivery Time

  • Ho Chi Minh City area: 1 - 2 working days.

  • Other provinces/cities in Vietnam: 3 - 5 working days.

  • International/Export orders: Delivery times will be specifically agreed upon in the contract or quotation, depending on Incoterms, geographic location, and mode of transport.

  • Note: Delivery times may be affected by force majeure events (natural disasters, pandemics, holidays, etc.). In the event of a delay, PTEXIM will proactively contact you in advance.

3. Shipping Costs

  • Free shipping for domestic orders with a total value of [Insert threshold, e.g., 1,000,000 VND] or more.

  • For orders that do not qualify for free shipping, freight charges will be calculated based on the weight, dimensions of the package, and geographic distance (according to the carrier's pricing). This cost will be clearly communicated and confirmed with you by our sales department before the goods are dispatched.

4. Allocation of Responsibility for Providing Documents During Transit

  • Responsibility of PTEXIM CORP: To provide goods meeting quality standards, financial invoices (upon request), and relevant documents proving the origin. To strictly package and seal the goods to ensure food safety and hygiene.

  • Responsibility of the logistics/carrier partner: To receive, preserve, and safely transport the goods to the recipient. To provide and present transport documents to state management agencies upon inspection during transit. To compensate for damages if goods are damaged or lost during transportation.

  • Responsibility of the customer: Customers have the right and obligation to co-inspect the exterior of the package (condition of the box, sealing tape) with the delivery personnel. If the package is found to be dented, torn, or shows signs of tampering, please refuse to accept it, take photos, and immediately contact our Hotline at 0909262595 for prompt assistance.